Web Help Desk Free 10.1.3.4 Mac OS X | 114MB
Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer support web portal, email-to-ticket conversion, and 2-way email integration.
Features:
Mac OS X Help Desk Software Solution
Web-based Client UI - Zero Footprint
Customer Service Web Portal
Incident & Problem Management
Email-to-Ticket Conversion
LDAP / Active Directory Synchronization
Knowledge-base Management
Two-Way E-Mail Correspondence
Service Level Agreement (SLA) Alerts
Reporting Included
What's New:
Version 10.1.3.4:
Fixes link in e-mail message for setting status to "Closed" to be hidden when specified by the recipient's Tech Permission.
Improves compatibility with servers that do not implement the IMAP specification correctly.
Fixes various rendering issues under certain browsers.
Fixes problem preventing single-tech Pro licenses from creating more than one session. more...
Requirements:
PPC / Intel, Mac OS X Server 10.4 or later.

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